Discreet Packaging Shipping:
To ensure privacy, all orders are shipped in plain brown or white boxes with no external markings that would identify the contents of the package.
If an item does not work properlyNOTE: We do not resell returned items. All returned items are either sent back to the manufacturer for refund or safely discarded.
You may return your sex toy at any time if there are problems due to defects in materials or workmanship.
At your request, we will either replace the defective item with a new one at no charge or issue a store credit for the amount of the defective item minus tax and shipping.
Please read "return requests" below for details.
If you would like to return a toy that you purchased from us please follow these instructions:
1. Please write to us at Naughty Pleasures Customer Returns.
Please include your name, address, date of purchase and order number in the body of the email, as well as a note telling us why you want to return your selection. We will reply with instructions on how to return the item.
2. Write the return code we send you on the outside of the package.
We cannot accept returns without the return code!
3. Send the package back to the address we supply in the email.
If you have additional questions or comments of any kind, or if you see anything on our web site that you think is inappropriate, please let us know.